Gameology Statement On Extended Shipping Times

Posted by Gameology Collaborator on

At Gameology, we are doing everything possible to keep delivering during the coronavirus pandemic and get your games into your hands.
With our business adapting to the challenges the current pandemic presents, our standard practices of delivery have been impacted.
Unfortunately, Australia Post are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online.
 
We are committed to continuing to work hard to make sure we are sending out orders from our warehouse on time as we always have and understand the current delays are causing frustration.
 
We have been advised by Australia Post that they are continuing to make rapid improvements to adapt to this situation and better both their communication and delivery methods.
 
We ask that you please be patient during these times, as while Gameology is getting your orders out on time and is always willing to chase up an order that seems to be taking longer than expected we are finding that there are cases where we can only wait for Australia Post to perform their service under these tough circumstances.
From The Gameology Team

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2 comments

  • The Australia Post delays are appalling. I had a parcel sent to me in Melbourne from Bulgaria with UPS and a parcel sent from Clayton [not from Gameology], and the Bulgarian parcel took 10 days to reach me and the Clayton one took 15 days. I could literally have walked it and picked it up in a day. I now always try and do my own pickups.

    Michael McBain on
  • Do you have an extended eta on packages already sent? Was expecting delivery on 21 April and can see it was in Melbourne AusPost dispatch on 15th April…but no further movements since.

    Thanks in advance and keep selling games please 😁👍

    Adam on

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