Shipping Policy

Handling Time

In order to get your games on the table as soon as we can, we strive to process all our orders as quickly as possible.

 

Orders made before 8am will be shipped from our warehouse the same business day

Orders made after 8AM will be shipped from our warehouse the next business day.

 

All of our orders are shipped by our team directly from the Gameology Warehouse located at 12 Eileen Road Clayton South, VIC 3169.

 

AU Delivery

We use Australia Post as our trusted mailing partner.

Standard shipping can vary from 2 to 7 business days, but in most cases you should allow approximately 5 business days from the purchase date.

Express shipping should usually be 1-2 business days but on occasion can be delayed.

All Gameology postage orders are supplied with a tracking number to help you keep track or your delivery.

Use the Australia Post delivery calculator to Calculate postage & delivery times for an estimate.

 

AU Standard Shipping: $10 flat rate for all orders

 

AU Express Shipping: Calculated based on Weight and Distance

 

Please Note: There is no free shipping option

 

NZ Delivery

We use New Zealand Post for all New Zealand international shipping.

 

China

We use Australia Post as our international shipping partner.

  • There is a flat $25 fee
  • The maximum order weight is 2kg

 

USA

We use Australia Post as our international shipping partner.

  • There is a flat $30 fee
  • The maximum order weight is 2kg

 

Haven’t received your order?

If you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team here within 14 days so that we may assist you in the locating of your order.

Your order also may not have been shipped yet if you have ordered a pre-order product as part of your Gameology order if it is before the pre-order products release date. For more information on our pre-orders policy please click here.

 

*This policy was updated 03/03/2020

REWARDS