Here at Gameology, we strive to make your experience shopping with us fun, simple and easy! We're a proudly Aussie-owned business shipping directly from our warehouse each day at:
12 Eileen Rd, Clayton South VIC 3169, AU
DISPATCH GUARANTEE
We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:
Domestic & International Standard or Express
Domestic & International Standard or Express
TIME ORDER PLACED (MEL TIME) / DISPATCHED (MEL TIME)
- BEFORE 1PM: SAME BUSINESS DAY
- AFTER 1PM: NEXT BUSINESS DAY
Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.
Domestic Same-Day (Evening)
TIME ORDER PLACED (MEL TIME) / DISPATCHED (MEL TIME)
- BEFORE 1PM: SAME BUSINESS DAY
- AFTER 1PM: NEXT BUSINESS DAY
Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.
DELIVERY OPTIONS - Australia
We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:
Click and Collect
Click and Collect
We offer a free Click & Collect service for our local customers who wish to visit us at our Brunswick and Clayton stores.
Simply select “Pick-Up at [your local store here]” as your delivery method during checkout and we will send you an Order Confirmation Notice as soon as your order is placed and paid for. Your order will be prepared for collection according to the below time frame:
Clayton South Store
TIME ORDER PLACED (MEL TIME) / READY FOR COLLECTION (MEL TIME)
- BEFORE 10AM: SAME DAY
- AFTER 10AM: NEXT DAY
Brunswick Store
- 3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION.
Once you receive your "Ready for Collection" email, you can attend the correct store to collect your order! See: What do I need to pick up my Click & Collect Order?
Same Day (Evening) Delivery
Same Day (Evening) Delivery
COURIER: STARTRACK
Order BEFORE 1pm (Local Melbourne Time), receive your order between 6pm–9pm the same night!
TIMEFRAME: BUSINESS DAYS ONLY.
NO PO BOXES, BUSINESS ADDRESSES, PARCEL LOCKERS, OR PARCEL COLLECT. SELECT POSTCODES ONLY.
COST: $16.50 flat rate for orders under 12kg
$32 for orders: 12kg–22kg
Fully tracked.
Standard Delivery
Standard Delivery
Due to Australia Post's ongoing increased prices, it is very sad to say that we at Gameology are finding it almost impossible to continue to cover their increased costs with our flat rate $10 standard shipping, that we have been offering since 2015.
We have been trying our best to negotiate the most competitive shipping rates and pass this on to our customers, even with Australia Post's increasing rates, which on average can increase between 3–6% each year.
While Gameology is doing our best to absorb some of the postage cost, we have still been forced to increase our shipping rates, though we have kept it as minimal as possible for each state outside of Victoria.
New Rates after 13th August
- VIC: $10 Flat Rate
- NSW, ACT, QLD, SA & WA: $12 Flat Rate
- TAS & NT: $14 Flat Rate
We will continue to try our best to offer the most competitive shipping price we can and provide fast dispatch and friendly service to our customers.
COURIER:
AUSTRALIA POST, COURIERS PLEASE
TIMEFRAME:
2–10 BUSINESS DAYS
Express Delivery
Express Delivery
COURIER:
AUSTRALIA POST
TIMEFRAME:
1–4 BUSINESS DAYS
COST:
Calculated at checkout based on weight and distance.
Fully tracked.
DELIVERY OPTIONS - Outside of Australia
New Zealand
New Zealand
COURIER:
NEW ZEALAND POST, PBT, NZ COURIERS
TIMEFRAME:
5–15 BUSINESS DAYS
COST:
Calculated at checkout based on weight (max 20kg)
Fully tracked
Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Policies prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.
Rest of the World
Rest of the World
COURIER:
AUSTRALIA POST
TIMEFRAME:
9–20 BUSINESS DAYS
COST:
Calculated at checkout based on weight (max 10kg)
Fully tracked
Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Policies prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.
Policy updated: 07/06/2025
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