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DELIVERY POLICY

Here at Gameology, we strive to make your experience shopping with us fun, simple and easy!
We're a proudly Aussie-owned business shipping directly from our warehouse each day at:
12 Eileen Rd
Clayton South
VIC 3169, AU

DISPATCH GUARANTEE

We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:

DOMESTIC & INTERNATIONAL STANDARD OR EXPRESS:
TIME ORDER PLACED (MEL TIME)DISPATCHED (MEL TIME)
BEFORE 8AMSAME BUSINESS DAY
AFTER 8AMNEXT BUSINESS DAY

DOMESTIC SAME-DAY (EVENING):
TIME ORDER PLACED (MEL TIME)DISPATCHED (MEL TIME)
BEFORE 1PMSAME BUSINESS DAY
AFTER 1PMNEXT BUSINESS DAY

Have issues with an order you placed? Need to change your details or cancel?
Check out our Returns Policy and Help Centre.

DELIVERY OPTIONS

For your convenience, we offer several delivery options so your shopping experience with us is as smooth as possible.

AUSTRALIA

CLICK & COLLECT:

We offer a free Click & Collect service for our local customers who wish to visit us at our Clayton South or Brunswick stores. 

Simply select “Pick-Up at [your local store here]” as your delivery method during checkout and we will send you an Order Confirmation Notice as soon as your order is placed and paid for. Your order will be prepared for collection according to the below time frame:

CLAYTON SOUTH STORE:
TIME ORDER PLACED (MEL TIME)READY FOR COLLECTION (MEL TIME)
BEFORE 9AMSAME DAY
AFTER 9AMNEXT DAY

BRUNSWICK STORE:
2-3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION.

Once you receive your "Ready for Collection" email, you can attend the correct store to collect your order! See: What do I need to pick up my Click & Collect Order?

Please note; orders placed for Click & Collect that remain uncollected after 14 days from the date of your original Pick-Up Notice, will be cancelled and refunded (less any applicable Afterpay or Zip Pay fees, see our Returns Policy for further clarification). We will send a secondary, courtesy email seven days after your original Pick-Up Notice as a reminder, if the order remains uncollected at that time.
SAME-DAY (EVENING) DELIVERY:
COURIER:STARTRACK
TIMEFRAME:Order BEFORE 1pm, receive your order between 6pm-9pm the same night! BUSINESS DAYS ONLY. SELECT POSTCODES ONLY. 
SERVICE CURRENTLY IMPACTED BY HIGH-DEMAND - ORDER MAY ARRIVE OVERNIGHT. 
COST:$15 FLAT RATE FOR ORDERS UNDER 12kg, $30 FOR ORDERS 12kg-22kg. FULLY TRACKED.
STANDARD DELIVERY:
COURIER:AUSTRALIA POST, COURIERS PLEASE
TIMEFRAME:2-7 BUSINESS DAYS
COST:$10 FLAT-RATE, NATION-WIDE. FULLY TRACKED.
EXPRESS DELIVERY:
COURIER:AUSTRALIA POST
TIMEFRAME:1-3 BUSINESS DAYS
COST:CALCULATED AT CHECKOUT BASED ON WEIGHT AND DISTANCE. FULLY TRACKED.

Have questions about our delivery services? Need same-day pick-up? Nominating a person to pick up on your behalf? Are you eligible for Same-Day Delivery? Check out our FAQs.

NEW ZEALAND
COURIER:NEW ZEALAND POST, PBT, NZ COURIERS
TIMEFRAME:5-10 BUSINESS DAYS
COST:CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 20KG). FULLY TRACKED.

Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.
REST OF WORLD
COURIER:AUSTRALIA POST
TIMEFRAME:9-20 BUSINESS DAYS
COST:CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 10KG). FULLY TRACKED.

Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance

SHIPPING DELAYS

Occasionally due to circumstances outside Gameology’s control, delivery delays may occur.
If you believe there has been an issue with your delivery, please contact Customer Care (through our Help widget below, right) within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

REDIRECTION

Due to courier limitations outside of our control, Gameology can attempt but cannot guarantee successful parcel redirection. If your order has not yet dispatched, please contact Customer Care urgently to ensure we're able to change your shipping address before we send your order out.

In order to process a parcel redirection once in transit, we are required to create a new, additional postage label to send to our couriers. This will incur an additional shipping charge equal to the initial shipping cost paid. Please contact Customer Care urgently to ensure payment is made and your order is flagged by our couriers for redirection asap. Please note: redirection will not be actioned until payment is made. 

Need to redirect a Same-Day Evening Delivery? See: I entered my Same Day Evening Delivery address incorrectly - how can I redirect it?

Parcel marked for Return to Sender? See: Why was my order marked return to sender?

Received a damaged item? Missing a part? Need to return a product? Check out our Returns Policy and FAQs.

Policy updated: 01/12/2020

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REWARDS
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*A $6 monthly account fee applies. Pay your balance by the due date
(the end of next month) and we'll waive the fee. See full Ts & Cs