At Gameology, we are committed to providing a fair and transparent process for purchasing Singles from our customers. This policy ensures that both parties have a clear understanding of the transaction and that sellers receive a fair price. Please review the following criteria before submitting a Buylist.
1.1 Throughout this policy, "Singles" means individual trading cards submitted to us for purchase, in either of the following forms:
- Raw Singles — ungraded, loose cards.
- Graded Singles — cards encapsulated ("slabbed") and assigned a grade by a recognised third-party grading company, such as PSA, BGS, CGC or SGC.
1.2 Unless a clause specifically refers to Raw Singles or Graded Singles, every term in this policy applies equally to both.
All Singles must be genuine and not counterfeit.
For Graded Singles, this also means the slab itself must be genuine and intact. We will not purchase cards in cracked, resealed, tampered-with or counterfeit slabs, or where the certification number does not match the grading company's records.
Buylists found to contain any counterfeit Singles will immediately be removed from the verification process and returned to the customer in their entirety at the customer's cost. Submission of counterfeit Singles will result in a ban from any future buying or selling with Gameology.
Raw Singles are only accepted if there are no signs of wear or damage.
Condition is determined by Gameology following submission.
- Further details on what we consider acceptable can be found here: Gameology Condition Guide
Graded Singles are assessed on the grade assigned by the grading company and on the condition of the slab. We will not purchase Graded Singles where the slab is cracked, scratched, scuffed or otherwise damaged to the point that the card cannot be clearly assessed, regardless of the grade on the label.
3.1 Our pricing is usually accurate at the time of submission. Gameology reserves the right to revise and reduce our buying price due to mispricing, major price fluctuations or system errors. Prices are only finalised once your Singles are received and reviewed by Gameology.
4.1 While we strive to provide fair prices for all Singles submitted to us, we reserve the right to decline any Singles at our discretion, particularly where the submitted items do not meet the purchasing criteria above.
5.1 Gameology is not responsible for any risks associated with postage, including loss or damage in transit. It is the customer's responsibility to ensure their Singles are packaged and shipped appropriately, and to insure them if they wish to do so.
5.2 If we are unable to purchase the submitted Singles, the customer is responsible for covering the cost of return shipping, including insurance if they wish. Gameology will not be held liable for any loss or damage of goods while in the hands of the shipping courier.
5.3 If shipments to a customer is marked "return to sender" and comes back to our warehouse due to an error on the part of the customer, including:
- Failure to collect from the Post Office or drop location within the courier's hold timeframe;
- Providing an incorrect or incomplete delivery address; or
- Refusing the delivery itself
the customer will be liable for the $10 return to sender fee. If the customer opts for reshipment, the following charges will apply:
- Payment of the new shipping cost; and
- The standard $10 RTS fee we incur from our couriers as a result.
If a customer refuses these charges, the Singles will be disposed of.
6.1 Providing correct bank details is the responsibility of the seller when selling Singles. Gameology is not liable for payments made to incorrectly provided accounts.
6.2 Gameology issues store credit in the form of Gift Cards. Gift Cards will be issued to the email address associated with the initial submission form when selling singles. Gift Cards expire after 3 years from issue date.
7.1 If a customer has dropped off or shipped their submission, they may request a partial or full cancellation. However, once a submission has passed the verification stage, we are unable to return those Singles.
8.1 Any Singles that Gameology does not accept for whatever reason will be returned to the customer. If they are held at our Brunswick or Clayton South store for pickup, they must be collected within two weeks of notification from Gameology.
Singles not collected within this timeframe will be disposed of.
Updated: 20/08/2026
